CodeBlue is the only nationwide IT services company with services designed to suit the needs of mid-sized businesses and organisations.

In this video, CodeBlue CIO Chris Thorpe talks about CodeBlue's CIO Services and adding value to clients.

CodeBlue Service Level Agreements

CodeBlue's highly flexible and customised Service Level Agreements take the hassle out of maintaining and enhancing your IT.

CodeBlue’s services are agreed and managed according to a Service Level Agreement (SLA) specifically tailored to the unique needs of your business.

Our SLAs are designed to be easy to understand and manage, and easy to change according to the decisions driven by your Technology Roadmap.

You can choose the level of IT services and support that exactly meet your requirements and have a fixed price agreement to ensure there are no surprises or budget overruns.

At any time you can also engage CodeBlue on a project basis where the work or services fall outside of the existing SLA. The projects may, for example, include project engagement of CodeBlue’s IT Strategic Planning Service, short term project management or other services to augment in-house IT capabilities, or specific projects to implement new layered security or data resilience capabilities.

More information

For more information about CodeBlue’s services and SLAs: Contact us.


Service Desk and Support

CodeBlue offers world class Service Desk and support processes.

Key to our industry-leading customer satisfaction levels is the CodeBlue Service Desk. More than 85 percent of the service calls made to the Service Desk are resolved with the first phone call. This first call resolution capability is enabled by a truly world class remote monitoring, management and resolution system.

Unique to CodeBlue is the Service Desk ‘brain’ called Stella. Built on an intuitive CodeBlue developed platform, Stella maintains a knowledge base instantly accessible to service desk staff and engineers in the field.

Stella starts working for clients right from the start of any new client engagement. Customer information – and the proposed managed services solution developed during the sales process – carries forward into site documentation and knowledge management, which continues to evolve post implementation.

Stella’s reporting and analysis features are fundamental to regular strategic reviews. It helps CodeBlue understand and ‘map’ new customer systems. It is an essential tool in tuning managed service agreements for best strategic value, and it provides essential data for strategic planning and the building and review of customer technology roadmaps.

More information

For more information about this CodeBlue service and how it could work for your organisation: Contact us.


IT Strategic Planning Services

CodeBlue's IT Strategic Planning Services: a game-changer for mid-size companies.

CodeBlue’s CIO-driven IT Strategic Planning Services give you access to the highest-level strategic advice – paid for on an as-needed basis, or as part of your monthly managed services contract.

For small to medium-sized businesses unable to justify a full-time CIO appointment, CodeBlue’s IT Strategic Planning Services can be a game-changer – giving them access to the CIO-level technical expertise, business experience and strategic IT consulting advice that will enable them to closely align their IT and long-term strategic business goals and transform their IT from a cost centre to a business enabler.  

The CodeBlue Virtual CIO oversees the strategic planning process, delivering a clearly defined IT Strategic Plan that identifies the role of IT in supporting business goals, the IT investment required to enable this, and proposes an appropriate technology solution designed to deliver the most cost-effective IT infrastructure possible.  Clients are empowered to make the informed strategic decisions needed to drive continuous improvement in developing and aligning their technology investment with their business.

For larger organisations, CodeBlue's IT Strategic Planning Services offer a way to gain strategic value on a project basis, or as part of a CodeBlue managed services contract.

More information

For more information about this CodeBlue service and how it could work for your organisation: Contact us.

Download the CodeBlue IT Strategic Planning Services brochure


CodeBlue Data Resiliency Services

Expect the best - but plan for the worst.

Securing your data – against a natural disaster, equipment failure and even deliberate or inadvertent user damage – begins with a plan…

CodeBlue’s Data Resiliency Services (DRS) solution delivers the peace of mind that your business will continue functioning. No matter what happens.

Planned. Customised. Responsive.

CodeBlue’s comprehensive Data Resiliency Services (DRS) solution not only secures you from disaster, it offers a data resiliency approach that enables your staff to quickly retrieve any files lost or damaged due to human error and provides for historical audit requirements.

Every client gets a DRS solution that is precisely tuned to their specific business needs.

CodeBlue’s DRS managed services

From a single onsite solution, to the most advanced hybrid cloud implementation, CodeBlue’s Data Resiliency Services are customised to strike the ideal balance between cost and resiliency. CodeBlue’s DRS managed services contracts are specifically tailored for each customer, drawing on three service templates: CodeBlue DRS Basic, CodeBlue DRS Advanced, and CodeBlue DRS Premium.

More information

For more information about this CodeBlue service and to find out what’s possible for your business: Contact us.

Download the Data Resiliency Services flyer


CodeBlue Layered Security Service

A cutting edge solution offering protection from the full spectrum of threats.

​​CodeBlue’s Layered Security Service integrates an array of best-of-breed products, into a single easy to manage service solution, which ensures our clients’ desktops and servers are protected from the full spectrum of threats.

This includes external threats as well as securing confidential data from inadvertent or deliberate leakage via outbound email.  All data flowing into and out of the organisation, via internet or email, is scanned and threat audits are run at regular intervals.

CodeBlue will provide a fully outsourced security service as required, or a blended solution integrating existing internal security products.

More information

For more information about this CodeBlue service and to find out what’s possible for your business: Contact us.


Cloud Blue Cloud Computing Service

A market-leading cloud computing service - optimised for mid-sized businesses.

Relocating your servers to the cloud needn’t be a risky or expensive move, nor is it a pipe dream any longer.

CodeBlue’s market-leading Cloud Blue cloud computing service delivers enterprise-level, private, secure and affordable cloud computing – optimised for mid-sized New Zealand businesses.

Cloud Blue enables a rapid transition of clients’ IT infrastructure to the cloud. Cloud Blue delivers the cost benefits of virtual servers in the cloud, with unlimited scalability, and fully-secure disaster recovery. 

It delivers a completely future-proof IT infrastructure supported by a highly-customised supporting package of services – ranging from full user support to high-end strategic planning advice and management, all wrapped up in a single Cloud Blue SLA. 

CodeBlue can purchase existing in-house IT infrastructure as part of a fully outsourced and managed solution; or accommodate a blended cloud approach for clients that only what to move part of their infrastructure or some of their applications to the cloud. 

Cloud Blue builds on the experience CodeBlue has gained over the last few years helping customers migrate to the cloud. It includes a cloud-based server solution at a server price point similar to an in-house solution but with major additional benefits such as lower service and support costs, automated backup and disaster recovery, and the ability to dial server capacity up or down according to demand.

Cloud Blue seamlessly blends a private cloud infrastructure with public cloud access and full integration of any in-house IT infrastructure.

More information

For more information about this CodeBlue service and to find out what’s possible for your business: Contact us.



Product Purchasing and Smart eProcurement with CodeBlue.

CodeBlue’s ‘Smart eProcurement’ online system streamlines the product purchasing process, helps you save money and takes the hassle out of procurement.

Customers can use the Smart eProcurement system to see their own specific pricing, stock availability of over 20,000 products, and order status. CodeBlue staff use the same system as you do; so whether you place an order through your Account Manager or online yourself, all the information is available instantaneously in the one place…

Preview the system

If you are interested in becoming a CodeBlue “eProcurement” customer and would like a preview of the system, please contact one of our team on 0508 IT service (0508 48 73 78) or email: .(JavaScript must be enabled to view this email address) An interim guest account can be set up for you with appropriate functionality to meet your specific needs. Read on for more detail…


The system has several features that can be turned on or off depending on the needs of your company. They include:

  • Customisable Catalogues
  • Self-Manageable User Security
  • Quoting Area
  • Order History Area
  • Built-in Requisitioning
  • Customisable User Order Limits
  • Email Notifications.
Customisable Catalogues
  • Browse through over 20,000 items in the Full Catalogue.
  • Browse your self-maintained Standard Catalogue. Use this as a Personal “Favourite Products” location OR as a company-wide subset of products that have been approved for use on your network.
  • The catalogue is updated daily, direct from our distributors and vendors, ensuring up-to-date pricing and stock information.
Self-Manageable User Security

You can nominate a Primary Contact for your company who will be responsible for administering your company’s user access capabilities. The Primary Contact can create online user accounts for staff members and decides whether a staff member can:

  • Use the system
  • Browse the Full Catalogue OR Standard Catalogue OR both
  • Create new online users for the company
  • Change, add and delete delivery addresses
  • Place orders
  • Authorise requisitions
  • Modify the Standard Catalogue contents
  • View peer orders and/or quotes.
Quoting Area

Contains open quotes, either created by your Staff Members OR by your CodeBlue Account Manager or Trusted Advisor. They remain here until deleted or lodged as an order.

Order History Area

Allows you to get real time reports on the status of any outstanding or historical order.

Built-in Requisitioning

You can force individuals or all staff members to have their order requests authorised by a specified person/s. The authoriser will receive an email notifying them that an order awaits their approval. The staff member will receive an email notifying them of who is responsible for authorising their order. The staff member will also receive notification when the order has been approved or denied.

Customisable User Order Limits

The maximum total value of any order can be set to a predefined limit for all or individual staff members. You may also elect to limit the maximum price per single item that a staff member may order. Any instance that exceeds these predefined thresholds will raise a flag for the staff member, notifying them that they will be unable to place this order due to exceeding the limit. This feature is best used in conjunction with Requisitioning. An order that a staff member cannot lodge themselves can be lodged as a requisition request instead, and go through the Requisitioning process.

Email Notifications

All transactions and requests initiate email confirmations. Email messages are generated when:

  • An order is submitted
  • A quote is submitted
  • A requisition is raised
  • A requisition is denied or authorised.

More information

For more information about this CodeBlue service and how it could work for your organisation: Contact us.


CodeBlue Client Service Portal

Keep track of your company's service jobs with CodeBlue's online client support tool.

CodeBlue’s Client Service Portal is an online support tool that enables CodeBlue clients view full information on all service jobs for their company – including the status and details of service jobs in progress, and those that have been completed.

More Information

General enquiries: If you would like more information about the CodeBlue Client Service Portal, please contact us.

Client enquiries: Clients that have queries about service jobs can call their Trusted Advisor directly, or the Service Desk on 0508 IT SERVICE (0508 48 73 78).


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General and Service Desk details

PHONE: 0508 IT SERVICE/ 0508 48 73 78 (Free phone within New Zealand)

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