Project Description

NOC Operations Analyst – Auckland

About the Role

As an Operations Analyst, you will ensure our internal IT systems, and that of our customer’s infrastructure, are high performing, available and stable.

This role includes monitoring, maintenance, backups, support, and security. Identifying issues and risks proactively will be second nature to you as are continuous improvement and innovation.

Working across BAU and projects will keep you engaged and growing your own skillset whilst representing the NOC team as a technical SME.

About you

  • 2 years’ Operations Support experience
  • Proven experience in several the following preferred:
    • Experience with O365; Azure; Windows Server; Hypervisors (VMware, Hyper-V) and Backups (Veeam, BackupExec, Shadow Protect)
    • Experience with Anti-Malware (Endpoint Protection – ESET, Internet Protection – Umbrella) and with TCP/IP Networking (LANs, WANs)
  • MSP experience is advantageous alongside Business Automation (ConnectWise) and Remote Monitoring and Management (Kaseya VSA) exposure
  • Strong documentation skills and excellent customer delivery focus
  • ITIL experience will be highly regarded
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