Cloud strategy and services
Cloud services are crucial in 2018 as a foundation for digital business, as a digital business without a cloud strategy is not servicing their customers sufficiently. The convergence of mobile and cloud computing shows that multi-device, single-platform applications are the products that will continue to be most popular. Any cloud-services product needs to be self-provisioning and elastic, meaning that customers can select and cancel services on demand, without the hassle of having to maintain and upgrade IT infrastructure such as software and storage.
Broadband and wireless connectivity
Although many might be complacent when it comes to internet speeds and connectivity, there is no doubt that your internet-based-technology needs will continue to increase in the years to come, so why would you let yourself fall behind? Customers see speed as a make-or-break factor for internet-based services, so companies should never stop trying to improve their own internet capabilities, and should take every chance to implement any broadband-technology opportunities they can.
Security and risk management
From data breaches to fires or floods, it’s now a must that companies have effective risk-management plans and processes in place to protect critical data and infrastructure. These plans and processes should complement your day-to-day security policy and cybersecurity services, as it’s essential to make sure all your security and risk-management strategies are aligned. It’s similarly important to monitor third-party security practices as outsourcing increases, and to educate staff on processes effectively through training and awareness.
Data management and analytics
As analytics become deeply embedded in almost every application due to the massive quantities of data that can be generated, any business that isn’t able to accurately capture data from customers, or use analytics to learn from that data, will quickly fall behind competitors. Expanding your business intelligence through larger data sets and better use of data is the name of the game, and will help businesses not only to better understand customers, but also to provide offerings that serve them better.
Smart machines and automation
If we can learn anything from the excitement over Google’s Assistant making a call to a human, it’s that we all now know that smart machines are not just around the corner – they’re already here. Advanced robots, virtual personal assistants and smart advisors will continue to evolve, and are all predicted to disrupt IT more than anything in the near future. Those who haven’t considered the future of smart machines and automation as part of their IT strategy will undoubtedly fall behind their competitors.