FRAMECAD is a quintessential Kiwi success story. Founded in 1987, FRAMECAD’s innovative, end-to-end design and build system enables the production of light-gauge steel frame building solutions for rapid construction of quality steel residential, commercial and light industrial buildings for governments, communities and private developers worldwide.
Headquartered in Auckland, FRAMECAD is an export-focussed business, with sales in over 60 countries around the world. Today, FRAMECAD has a growing reputation as a global leader and innovator in building design and engineering software, and state-of-the-art manufacturing systems enabling the production of light gauge steel framed buildings. The company has around 100 staff and a growing number of offices in New Zealand, the Americas, Asia, Australia, the Middle East and Africa to support customers and local FRAMECAD design and build experts.
FRAMECAD has an internal IT team which handles day-to-day user IT support in-house, including day-to-day issues, applications, and workstations. This was supplemented with ad-hoc outsourced IT support. However, in 2012, with the company continuing to grow and more staff on the ground in remote locations,
FRAMECAD knew it needed a trusted IT partner that could support the internal IT team, take responsibility for the servers and infrastructure and 24/7 critical server monitoring, as well as provide the level of organised IT support and advice required to meet the needs of its expanding business.
Finding a trusted IT partner
FRAMECAD’s Information Systems & IT Manager, Kobe Hoxha, knew exactly who he wanted on board – he called his old colleagues at CodeBlue.
“Having worked with CodeBlue in the past, and knowing some of the CodeBlue people well, I knew straight away that CodeBlue would be the right fit for us. CodeBlue is a growing company and they have extensive IT industry knowledge. I knew they would understand our business and be able to provide the support we needed,” Kobe says.
FRAMECAD’s CodeBlue Trusted Advisor Henry Min was involved in the initial onboarding of FRAMECAD, scoping the environment, and creating a plan to improve it and fix issues that had been causing headaches for the company.
“We were initially dealing with quite a messy environment and had to resolve several issues. The existing hardware was approaching end of life and would need to be upgraded in the near future. However, the immediate priority, and a key driver for FRAMECAD, was needing to support their staff in remote locations more effectively by creating a virtual environment that everyone could remote into, no matter where they are in the world,” Henry says.
A core issue for FRAMECAD, with users regularly sharing large files, was huge mailboxes and insufficient resources to properly support them. CodeBlue decommissioned FRAMECAD’s Microsoft Exchange Server and moved the company to Microsoft Office 365 in 2013.
“With around 100 employees, there’s a lot of data to manage and backup. Henry was the key technical lead on the project to migrate our staff to Office 365 over a two-month period – there was so much data to move! But it all went according to plan and with very little downtime; and we’ve had no issues since.”