Services

Fixed Price IT Services

Our Managed IT support services, tailored specifically for small to mid-sized businesses, provide you with much-needed flexibility and efficiency. 

Is IT holding back your business’s growth?

As a growing Kiwi business, managing your IT can be demanding. Without the resources needed to scale your IT team, you may be forced into unacceptable trade-offs between managing user needs today and supporting strategic business objectives.

With more demanding customers AND staff, the cost of not providing the right systems, processes and tools means your business isn’t as effective as it could be. To make matters worse, your current IT support provider might be lacking the necessary breadth of IT skills to provide strategic advice.

Some common challenges you may be currently facing include:

Lack of a technology strategy

Without a clear vision for adopting new technologies, your ability to expand services, satisfy customers and employees, and manage costs effectively stagnates. You become irrelevant in a fiercely competitive business environment.

Poor cyber security
Businesses now rely on digital communications, transactions, and storage solutions – increasing the attack surface for cyber threats. Without adequate protection against evolving threats, you’re failing to protect your most important business assets.
No proactivity
Nothing is more frustrating than needing to direct your IT team on what to do next. Best-in-class IT support ensures every device, piece of software and your network are continuously patched and maintained. You need to know someone’s monitoring this 24/7 so you can focus on your core business.
Disaster recovery (DR) strategy gaps

Developing a Disaster Recovery strategy is key to maintaining business continuity. A good strategy will be aligned to your business, always keeping your team operational. Why risk permanent data loss in the case of unexpected incidents like power outages, natural disasters, insider threats, and cyber attacks?

Frustrated staff
No one wants unproductive staff because their technology failed them. When things go wrong your staff need fast, responsive, expert service that fixes the problem right the first time.
Increasing technology costs
Leveraging new technologies and ensuring they are supported can quickly result in spiralling cost. Cost which could be directed at enhancing your front line activities.
The CodeBlue answer is Sleep Easy Fixed Price IT support | Fixed Price IT Support | CodeBlue NZ

The CodeBlue answer: “Sleep Easy” Fixed Price IT Services

Each business faces unique IT challenges. With 20 years’ experience supporting Kiwi businesses, we understand this better than most. Our Managed IT Services are customised to address your specific IT challenges. From strategic planning to IT management and deployment, we take care of your entire IT support needs. 

“Sleep Easy” IT services

All of our IT service plans include the following to ensure you “sleep easy!”
  • Technology roadmap: First, we understand your business. Then we develop a technology plan which ensures every dollar spent on tech aligns to your business goals.
  • Proactive monitoring and maintenance: Our New Zealand-based Network Operations Centre is always monitoring and maintaining your precious technology investment.
  • World class service desk: Our locally-based Service Desk is staffed by real engineers who respond and resolve your issues fast.
  • Security operations: The IT threat landscape is constantly changing. So our Security Operations Centre looks for new vulnerabilities around the clock, making sure you are not exposed to emerging threats.
  • Your own IT team: Every customer gets an engineering team based in your region. If we can’t fix the problem quickly and remotely, we’ll roll in the cavalry.
  • No contract lock-in: Every day we must earn the right to keep our customers. With no contract lock-in, every customer can vote with their feet and leave at any time for any reason.
  • Fixed price: Do you want your day-to-day IT support and maintenance delivered at a fixed price? No problem!

Extensive range of solutions to meet your exact needs

Along with our Sleep Easy IT Support services, we offer a suite of services that go well beyond the scope of a standard Service Level Agreement. Pick and choose from these services based on your individual needs.
  • Cyber Security services: Protect your IT infrastructure from evolving cyber threats, with one or many of our comprehensive layered security solutions.
  • Modern Workplace: Improve collaboration and maximise productivity. We help you leverage Microsoft Modern Workplace solutions.
  • Cloud services: Migrate your core IT activities to the right cloud platform with a powerful, flexible, secure, and affordable cloud transformation strategy.
  • Data backup and recovery: Safeguard your mission-critical data. Maintain its accessibility and recoverability despite unforeseen events, with our data backup, management and disaster recovery solutions.
  • Procurement: Our procurement services source and manage the tech you need, while helping your business save time and money.
  • Project services: Need to deploy new tech quick? We have the project managers, architects, analysts and engineers to ensure the right solution, on budget, every time.

Need a reliable tech partner that understands your IT challenges?

Book a meeting with one of our experts to discuss your IT needs. If it’s a mutual fit, we will offer a free IT Systems Assessment of your current environment!
Contact us

How Managed IT sparks business growth and boosts productivity

Our Managed IT Services protect your business from resource-draining IT activities. Typically, these not only distract your staff, but exhaust your technology budget.

Some of the benefits include:

Single point of contact
We become your single point of contact for all technology issues – even if another vendor supports the tech. We offer your staff one number to call so it’s straightforward to get the support they need quickly!
Proactive issue handling
Our dedicated support teams proactively monitor your systems and identify potential problems, before they can cause a severe impact. IT challenges are resolved quickly without disruptive outages. 
Fast problem resolution
Our Service Desk is targeted to answer all calls within 18 seconds. The team also resolves 85% of all calls right at the service desk, ensuring your staff remain happy and productive.
World-class systems
We’ve invested in leading edge IT service management tools and systems. These mean we deliver best in class service and support.
Knowledge base access
Our in-house knowledge base ensures that our service team accesses relevant answers faster, guaranteeing accurate problem resolution. Your team can get back to what they do best!

Why CodeBlue?

At CodeBlue, we pride ourselves on being an IT industry leader. For over two decades, we’ve supported over 300 local businesses across a wide range of industries. Our Managed IT Services help tackle their most challenging IT tasks and find new ways to work smarter.

From day one, we’ve dedicated ourselves to providing exceptional MSP services. We combine operational scale with efficiency. At our core, we take pride in being Kiwis helping Kiwi businesses.

We’re also part of the Fujifilm Group of companies, so you know that we’re backed by an internationally-recognised brand synonymous with innovation and new thinking. Our customers get the best of both worlds: an established name familiar with the New Zealand market, backed by one of the world’s foremost technology companies.

We take customer satisfaction seriously. Our current Customer Satisfaction (CSAT) rating of 94% reflects our commitment to meeting – or exceeding – customer expectations on service quality and speed.

We are firm believers that the modern business environment requires flexibility. It’s why you won’t face customer lock-in and other contract-related restrictions. Need to make any adjustments? We’re open to that!

We strive to create long-lasting relationships with our customers. We build them on principles of trust, performance, and meeting your changing business requirements.

Unlock new growth opportunities with our Managed IT Services

Let’s explore how we can help you eliminate your most pressing IT challenges.

Contact us

Fixed Price IT Services FAQs

A MSP handles everything related to proactive IT management, support, deployment, and integration on behalf of clients. This helps organisations free up internal resources and focus on core business initiatives, while complex IT tasks are carried out efficiently. 
Break-fix IT support addresses issues as they arise. Managed services take a proactive approach by monitoring, preventing, and resolving issues before they impact your business. CodeBlue has been offering fixed price managed services since inception. Our aim is to keep your systems online, all of the time because it costs us both when your tech environment is underperforming!
The onboarding process typically involves an assessment of existing IT infrastructure, establishing service level agreements (SLAs), and implementing necessary tools and processes for ongoing management. Importantly, every aspect of the environment is documented in detail. IT processes such as user onboarding need to be implemented. At CodeBlue this process typically takes four weeks. We get one chance to make an amazing first impression, so we take this task very seriously!

IT support comprises everything related to maintaining, protecting, and solving problems related to an organisation’s IT infrastructure. The IT support team consists of IT experts who’ve had extensive training in more specialised areas of IT support like Cyber Security, help desk, and cloud computing.

Some of the benefits include:
    • Cost saving
    • Efficiency and performance gains
    • Round-the-clock technical support and system monitoring
    • Better security and data protection
    • Improved compliance adherence
    • Increased service availability and minimises downtime
    • Proactive problem identification and elimination
    • Increased access to expertise
    • Ability to leverage a broad range of technology solutions
Proactive monitoring allows MSPs to detect and resolve potential IT issues before they impact your business. This minimises downtime and prevents costly disruptions. At CodeBlue we use several best of breed monitoring platforms, and have 20 years with our own custom monitoring sets. At last count, our Network Operations Centre had developed 197,000 custom monitoring sets. It’s IP all our customers get to leverage!
MSPs are responsible for ensuring your software is up-to-date, by managing the installation of updates and patches. This helps maintain security and compatibility with the latest features.
Yes, MSPs provide IT support for remote employees by implementing secure remote access solutions, ensuring connectivity, and supporting virtual collaboration tools.
MSPs work collaboratively with businesses to align IT strategies to overall business goals. They ensure technology investments contribute to long-term success and growth.
A good MSP will implement measures to protect sensitive data, including encryption, access controls, and compliance monitoring. This helps businesses meet regulatory requirements and maintain data privacy.
Yes, we can customise service packages to meet the unique needs and priorities of your business. This ensures that you only pay for services relevant to your operations.
FUJIFILM CodeBlue NZ

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0508 48 73 78
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1800 78 24 40
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