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In fact, some IT teams struggle to keep current systems running now – let alone build for the future. Something needs to change.
IT departments play a huge role in the success of a business. They ensure that systems, tools and operations all run smoothly. If employees run into tech issues, the IT people need to address them right away, and they should do the same for customers having trouble interacting with your company.
So, what happens when IT can’t effectively perform this core function?
Suddenly, tickets don’t get resolved. Business software doesn’t get updated, leaving key systems vulnerable. Patch updates don’t get rolled out. No one answers when the Help Desk is called.
It also means that the technology tools businesses invest resources into aren’t used to their full potential. One can almost guarantee that nobody in the IT department has a tech roadmap to guide activities, stifling company growth.
This puts a lot of stress on business owners, who might feel like they’re only paying IT experts to keep the lights on.
If these IT issues aren’t addressed correctly, businesses will only find it harder to meet their goals.
For a start, it’ll be harder to retain and attract IT staff. They will seek environments that challenge them – and not be the object of organisational dissatisfaction. They’re also unable to deliver strategic tech projects due to the lack of IT resources and budget.
Having overstretched IT technicians also means your business is more vulnerable to cyberattacks. They won’t have the bandwidth to manage strategic priorities like cloud adoption, meaning companies won’t see all the benefits of being cloud-native.
They’ll be happy sticking to old technology, and ensuring things stay the same. That’s bad, especially if your business has competitors that are updating their tech constantly. They could widen the gap to the point that it’ll be impossible to catch up.
Businesses need to take control of their IT resources right away, to make sure that doesn’t happen.
Designed to address this scenario, CodeBlue’s Managed IT Support Services have helped New Zealand businesses take their IT to the next level for 20 years.
When you engage with CodeBlue, we follow a structured engagement to ensure we understand your goals as a business. We then agree a joint Strategic Technology Roadmap – with the right KPIs – to make sure your technology serves your business objectives.
We then provide different services that go toward achieving those business goals, including:
CodeBlue is an established MSP, having helped Kiwi businesses address their technology-related challenges for over 20 years. By partnering with CodeBlue, businesses can access all the sophisticated technologies, systems and processes that major MSPs offer, but still get the personal touch of working with another Kiwi company.
But what about the service quality?
We’d suggest that our customer service is better than our competitors. We know IT issues can’t wait , so on average, we answer service desk calls in just 18 seconds.. Our customer satisfaction rating is also sitting at 94%. That means we don’t only answer calls fast, but also resolve issues just as quickly.
We support over 300 organisations, but don’t tie up any clients with long-term contracts. All our agreements are open terms with 90 days’ notice.
If you’re tired of working with IT providers who aren’t dedicated to your success, it’s time to consider switching to CodeBlue. We’ll develop an IT strategy designed to help your business grow. We don’t believe in taking shortcuts. Instead, we’ll work with you to find the right solutions for your business.
