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Firms that don’t plan their tech strategy lose to their competitors sooner, rather than later. They risk losing their competitive advantage, customers and profitability.
Successful businesses know the value of strategic goals, and objectives that support them. The real winners in every market understand their technology plans align to such goals. Too often they don’t. And there’s a variety of reasons why.
The first and biggest problem is that not everyone knows how to create a technology strategy. After all, every business is unique — and so are its needs.
Next, there is often a lack of understanding of the benefits, capabilities and drawbacks of cloud-based services. You may not have sufficient experience to migrate to the cloud. And, when you get there, how do you ensure your configuration, management and service usage stays operating efficiently?
The next area we see often, are organisations struggling with the transition from traditional office-centric workplaces to a full hybrid workforce.
The problems become even more apparent for small and medium-sized businesses that often lack the IT resources to resolve these issues themselves. Some companies pour all their budget into supporting their existing users and tools. But if they don’t resolve the underlying problems soon, they might end up facing potentially crippling operations down the line.
Tech solutions play an integral part in growing businesses and keeping customers satisfied. A strong strategy enables businesses to be on an even playing field with their competitors. With every company racing to become digital natives, nobody wants to be the one left behind.
Lacking a tech strategy is also unfair to your employees. No one wants to work using outdated tech, performing tasks inefficiently and slower than their peers. By undergoing digital transformation efforts, a business makes its employees more productive and increases job satisfaction.
There’s no better time to create a technology strategy than now.
What technological solutions does CodeBlue offer its clients?
As mentioned, each business is different. As a Kiwi-managed service provider, CodeBlue understands all the factors that local businesses must consider to be successful.
When you engage us, we follow a structured process to ensure we understand your goals as a business. We then develop and agree on a joint Strategic Technology Roadmap – with the right KPIs – to make sure your technology serves your business objectives.
We then provide different services that go toward achieving those business goals, including:
CodeBlue is an established Kiwi MSP, and we’ve helped businesses address their technology-related challenges for 20 years.
By partnering with us, businesses experience the systems and processes that major MSPs offer but still feel the reassurance of working with fellow Kiwis.
But what about the quality of service?
One can argue that CodeBlue is better at customer service than its competitors. Our average time to answer service desk calls is 18 seconds. That’s quite impressive. We currently enjoy a customer satisfaction rating of 94%.
That means that we’re not only able to answer calls fast, but also resolve issues just as quickly.
We support over 300 organisations. And we don’t tie up clients to long contracts. All agreements are open terms, with 90-days notice.
Our vendor partners are the best at what they do. The list includes Adobe, Cisco, Dell, Citrix, Microsoft, Dell, HP, and Lenovo. That means CodeBlue’s managed technology solutions are best-in-class.
CodeBlue is also the first trans-Tasman managed IT service provider that’s dedicated to small and medium-sized businesses.
All of our strategic roadmaps created, cater to specific businesses. Come in for a consultation, and get started on a solution that meets your organisation’s needs.
