The transition allows CodeBlue to offer a consistent and fully integrated IT managed service across Australia and New Zealand says Daniel McIvor, CodeBlue’s New Zealand Chief Operating Officer.
“CodeBlue’s service desks in both New Zealand and Australia are using the same processes and systems, providing highly sophisticated remote monitoring and support. CodeBlue New Zealand customers with a presence in Australia are currently supported by the New Zealand service desk. Going forward, these customers can choose to use service desk support in Australia or New Zealand, or both, depending on which best suits their business needs,” McIvor says.
“Customers will get feet on the street supported by the most sophisticated service desk platforms in our industry, with merged ticketing systems, knowledge-based tool sets and remote management and monitoring.”
CodeBlue now has a service footprint in every major city across Australia and New Zealand, with engineers, technicians and account managers available across 14 locations. Currently with 70 staff in Australia and 150 in New Zealand, CodeBlue will continue to focus on the 20-400 seat market space, McIvor says.
Talking about the change, CodeBlue Australia’s Chief Technologies Solutions Executive, Gordon Tan, says the two companies naturally complement each other, servicing the same client segments and offering similar services. As such, the expansion of the CodeBlue name to Australia was a natural transition.
“With the IT market being highly competitive, this move will enable us to service both countries as one entity: CodeBlue,” Tan says.
“CodeBlue New Zealand is a recognised and trusted IT brand with national presence in New Zealand. This transition will use the strength and longevity of the brand to gain market share in the IT and Tech markets in Australia.
“Becoming a trans-Tasman company also strengthens the service offering we provide and enhances our ability to grow the business, help the customers we support, and empower our employees.”
The rebrand will not impact any services or support from the two companies and will not change staffing or local management.
“We look forward to further strong growth in both markets,” Daniel McIvor says. “In everything we do, building customer relationships and delivering exceptional customer experiences is paramount. This focus is the same for Australia. Together we aim to maintain this customer-first approach, building on customer intimacy with account management and onsite engineering support close to the customer and leveraging highly sophisticated service desk support via a centralised service desk in both countries.
“Nobody else is doing this. We’ve put in place a formula for achieving a major increase in scale, without sacrificing the personal service which underpins our philosophy of delivering “IT services that work to make your business better.”
The transition is set to be completed in February, with the CSG Technology (formerly known as R & G Technologies) operating as CodeBlue Australia from 11 February 2020.