A fully-outsourced solution
Rapid Labels uses Prism for job costing and financials, MYOB EXO for payroll and VIP for fixed assets, and – prior to the new CodeBlue system – a standard Microsoft 2000 desktop operating system platform. The company uses Apple Macs for the in-house label design team, with the requirement for integration between the Apple and Microsoft environments.
CodeBlue’s approach was to implement an in-house cloud. Rapid Labels had retained a new server at their Albany premises as a legacy of the shared services provided by Blue Star. CodeBlue General Manager Ian Funnell says that this meant it was most cost-effective for CodeBlue to maintain servers in- house rather than provide them via the cloud. CodeBlue’s solution was to implement a new in-house, fully virtualised
server farm using the existing computer room.
“We put new fibre into the customer’s Albany premises, upgraded workstations and installed latest versions of existing software. We support this via a full-service managed services support contract with remote monitoring and full Helpdesk support. We built a knowledge base to span all of Rapid Labels’ applications. The new system is working very well. We’re particularly pleased with user acceptance of our Helpdesk, which is giving fast response and very high first call solve rates for user problems,” Funnell says.
“Rapid Labels illustrates the success of CodeBlue’s strategy of focussing on IT services optimised for mid-sized businesses. This focus is resulting in a very high win rate against larger competitors,” says Ian Funnell.