Provide frontline support and customer service to CodeBlue customers’ systems, applications and environments as defined in service level agreements.

Perform initial triage and troubleshooting of tickets received via phone, email or directly into CodeBlue customers’ systems, applications and environments as defined in service level agreements.

Manage communication with internal and external stakeholders to ensure appropriate levels of support are provided to CodeBlue’s customers.

Assist with upkeep and maintenance of internal CodeBlue systems, applications and documentation.

Key responsibilities

• Frontline support.
• Ticket logging and management.
• Process adherence.
• Continuous improvement.
• Customer relationship management.