Key purpose of the role

Two Desktop Trusted Advisors needed for the Christchurch team.

This primary responsibility of this role is to proactively maintain and support clients’ desktops, notebooks and tablets, as well as associated IT infrastructure and the end users of the devices. You will be required to deliver top quality ICT service, support and IT project delivery to all CodeBlue clients, and to meet all monthly minimum standards relating to productive & billable time. You will be following agreed client Service Level Agreements (SLA’s) and required to update clients on a regular basis regarding delivery expectations, issues or future technology opportunities.

You will also review clients on-going technology needs, and assist in providing them with a technology roadmap, to help them achieve their business objectives. This requires you to work closely with Trusted Advisors.

You will have the opportunity to be mentored by more senior members of the team, and to learn new technical and business skills from other team members.

Experience and Knowledge

• Demonstrated success in a service delivery or systems engineer capacity (normally 2+ years).
• IT technical experience (preferably in a relevant service provider or integrator capacity), with basic knowledge of most of the following areas:
• Understanding of Microsoft core server technologies including, Active Directory Services, Exchange, SQL Server
• Excellent desktop and laptop deployment & support experience
• Basic networking (LAN/WAN) experience, with knowledge of switching and routing technologies
• Basic virtualisation & cloud computing experience
• Basic understanding of firewalling & security principles & technologies
• Mobile computing technologies

Key skills for this role:

• Keen interest in emerging technologies
• Excellent analytical problem solving skills
• Intermediate/Advanced level computer skills in Microsoft Office applications including Word, PowerPoint and Excel
• High level of accuracy and attention to detail
• Excellent organisation and time management skills
• Excellent customer relationship building skills
• A high level of written and verbal communication skills

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