IT Support Services & Solutions
IT support services optimised for small to mid-sized companies and organisations.
CodeBlue successfully delivers IT support services for small to mid-sized companies and organisations across New Zealand. Flexibility is the key to the technical support solutions we provide to businesses nationwide with branch offices located in Auckland, Wellington and Christchurch. Learn more about our services below or contact us today to get started.
IT Expertise to Support Your Business
At CodeBlue, we have the resources to provide your organisation with a wide range of business IT support services. With more than 200 employees and a central service desk supporting five branches across New Zealand, CodeBlue can deliver highly effective IT services and support tailored to your organisation.
We believe it’s no longer enough just to give our customers IT “that works”. Our goal is to deliver IT services “that work to make your business better”.
Tailored IT Services
Front and centre is the CodeBlue Strategic Technology Roadmap. Every CodeBlue customer has a unique roadmap – a documented plan and process aligning technology investment with agreed business outcomes. We tailor our support services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.
Project Management
Alongside our technical support in Auckland, Wellington, and other branch locations throughout New Zealand, we offer project management expertise for any projects that fall outside of a standard SLA agreement. This includes implementing new cyber-security or data backup solutions.
For the full suite of managed services available from CodeBlue beyond IT support, take a look at our Services Overview.
CodeBlue Support Teams Put Your Organisation First
Our service desk can remotely monitor your systems and identify issues before they turn into problems. In many cases, we proactively manage your systems, resolve issues without having to visit your offices, and focus on problem solving information systems issues in the background, saving you time and money.
The CodeBlue Service Desk resolves 85% of all calls with no need for a site visit by an engineer. We deliver peace of mind by ensuring you have the fewest problems, shortest wait times, and quickest problem resolution possible, making running your business easier and hassle-free.
We have developed an in-house knowledge base—we call her “Stella”—of information specific to your IT setup. This provides our Service Desk team with real-time access to critical services and technical documentation to assist in the quick resolution. The information contained within Stella also helps us identify the best combination of services to meet your needs.
Contact CodeBlue today to discuss how your organisation will benefit from implementing our proactive IT Support Services.