Proactive IT Support Services Chanel Rawiri 2017-06-22T20:56:25+00:00
Proactive IT Support Services
World-class IT support services optimised for mid-sized companies and organisations.
PROACTIVE IT SUPPORT
CodeBlue successfully delivers proactive IT support services for mid-sized companies and organisations across New Zealand. Flexibility is the key to our IT support solutions that we provide to businesses in Auckland, Wellington, Christchurch and Invercargill.
IT Expertise to Support Your Business
We have the resources to provide your organisation with a wide range of business IT support. With more than 140 employees and a central service desk, supported by 5 branches across New Zealand, CodeBlue has the capability to deliver highly effective IT services and support tailored to your organisation.
We believe it’s no longer enough just to give our customers “IT That Works”. Our goal is to deliver IT services that “Work To Make Your Business Better”.
Front and centre is the CodeBlue customer Roadmap. Every CodeBlue customer has a unique Roadmap – a documented plan and process aligning technology investment with agreed business outcomes.
We tailor our services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.
Alongside our support services, we offer project management expertise for any projects that fall outside of a standard SLA agreement such as implementing a new cybersecurity or data backup solution. Our project and support teams work closely with your business to ensure the success of the project with minimal or no disruption to your users.
For all of CodeBlue’s services beyond IT support take a look at our Services Overview.
Our Service Desk Puts Your Organisation First
Our service desk is able to remotely monitor your systems and identifies issues before they turn into problems. In many cases, we manage your systems and resolve issues without having to visit your offices – saving time and callout fees.
The CodeBlue Service Desk resolves 85% of all calls to the service desk, with no need for a site visit by an engineer. We want to make sure you have the fewest problems, shortest wait times and quickest problem resolution possible.
We have developed an in-house knowledge base (we call her ‘Stella’) of information specific to your IT setup. This provides our Service Desk team with instant access to critical services and technical documentation to assist in the quick resolution of issues. The information contained within Stella also helps us identify the best combination of services to meet your needs.
Call CodeBlue today to discuss how your organisation will benefit from implementing our Proactive IT Support Services in Auckland, Wellington, Christchurch and Invercargill.
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In the meantime, if you’d like to find out more about the services we offer feel free to call our Sales Team on 0508 IT SERVICE (48 73 78), dialing Option 2 for Sales.We look forward to talking to you.