IT Support Services & Solutions
IT support services optimised for small to mid-sized companies and organisations.
IT Expertise to Support Your Business
CodeBlue is New Zealand’s managed service provider of choice with the resources to provide your organisation with a wide range of business IT support services. With more than 200 employees and a central service desk supporting five branches across New Zealand, CodeBlue can deliver highly effective IT services and support tailored to your organisation.
We believe it’s no longer enough just to give our customers IT “that works”. Our goal is to deliver IT services “that work to make your business better”.
Tailored IT Services
Front and centre is the CodeBlue Strategic Technology Roadmap. Every CodeBlue customer has a unique roadmap – a documented plan and process aligning technology investment with agreed business outcomes. We tailor our support services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.
Project Management
Alongside our technical support in Auckland, Wellington, and other branch locations throughout New Zealand, we offer project management expertise for any projects that fall outside of a standard SLA agreement. This includes implementing new cyber-security or data backup solutions.
CodeBlue Support Teams Put Your Organisation First
Our talented service desk can remotely monitor your systems and identify issues before they turn into problems. In many cases, we proactively manage your systems, resolve issues without having to visit your offices, and focus on problem solving information systems issues in the background, saving you time and money.
The CodeBlue Service Desk resolves 85% of all calls with no need for a site visit by an engineer. We deliver peace of mind by ensuring you have the fewest problems, shortest wait times, and quickest problem resolution possible, making running your business easier and hassle-free.
We have developed an in-house knowledge base—specific to your IT setup; in turn providing our Service Desk team with real-time access to critical services and technical documentation to assist in the quick resolution.
Contact CodeBlue today to discuss how your organisation will benefit from implementing our proactive IT Support Services.