Legal firm Hudson Gavin Martin was on the lookout for an IT services partner that would walk the talk and deliver great value on its IT investment. The firm found its IT partner in CodeBlue.
Armed with the results of an independent assessment of Hudson Gavin Martin’s IT costs and services, Partner Wayne Hudson knew what his
firm needed. He went to market to find an IT services partner that would:
- Deliver cost-effective, high quality IT infrastructure, backed up by proactive service and support and quick resolution of any issues
- Understand the needs of small to-medium sized businesses and effectively service those needs
- Deliver software and tools that would allow staff to work more efficiently and effectively, and maximise their productivity.
The engagement with CodeBlue began with a proposal to upgrade Hudson Gavin Martin’s existing IT infrastructure, concurrently migrating it from the external data-centre and bringing it in-house. There were huge timeframe constraints for the project and the partners were concerned that it could not be completed as required.
CodeBlue’s project plan, however, gave them the confidence to proceed. The well-managed transition was completed on schedule, over a long weekend, with minimal disruption to the staff.
CodeBlue implemented an all encompassing Gold ‘Sleep Easy’ Service Level Agreement to effectively cover all of Hudson Gavin Martin’s IT requirements for a fixed monthly price that is substantially less than what Hudson Gavin Martin had previously been paying.
The ‘all you can eat’ SLA includes access to CodeBlue’s helpdesk service and IT support during core business hours. Wayne Hudson says that CodeBlue’s ability to provide access to application support, in addition to infrastructure support, was an important consideration for the firm.
“It was imperative to have an IT provider on board that would provide the application support we needed, communicate with us, respond proactively to requests and get things done,” he says.
In addition Hudson Gavin Martin has a dedicated Trusted Advisor who works as part of the Hudson Gavin Martin team to understand the firm’s business needs and provide personalised support and assistance. When Wayne Hudson first heard of CodeBlue’s ‘Trusted Advisor’ philosophy, he was not convinced of it; now he says, “I didn’t believe it when I read it but it’s true – to us, our CodeBlue Trusted Advisor is just like an internal staff member.”