Common Pitfalls to Watch Out For
Remote access strategy is not well-thought through or fully tested.
How did your business fare during the lockdowns, when large portions of your workforce were suddenly required to work from home? Now with the pandemic behind us, hybrid work remains its legacy. Are you confident your team is now fully enabled to work remotely? Most businesses typically have several methods of remote access in place, for example, VPN, Citrix or Remote Desktop. Some or all applications being cloud hosted. Ensure remote access solutions aren’t just an afterthought.
Not fully testing server failover scenarios or failing to test at all.
Full end-to-end DR testing is important as it uncovers all sorts of weird and issues that you may never have otherwise thought of. It also tests all the little interdependencies and other technical things that tie everything together. At CodeBlue, we usually take a pragmatic, staged approach to this, as comprehensive testing requires investment and can involve risk.
Overlooking cloud hosted applications or making assumptions about their uptime and backup SLA’s.
We find a common misconception that cloud services such as Microsoft Azure and Office 365, for example, will ‘never go down’. While these services have excellent SLA’s and a prolonged outage is unlikely, it is important to consider what would happen if one should occur, and plan accordingly.
Not reviewing, testing and regularly updating the DR, and wider BCP plan to account for changes in the business.
I usually recommend an annual DR and BCP review. This takes into account changes in staffing (increase in number of users), the deployment of a new application across the business, or the deployment of new server and network infrastructure, or end user devices.