Key purpose of the role

Provide frontline support and customer service to CodeBlue customer’s systems, applications and environments as defined in Service Level Agreements.

Perform initial triage and troubleshooting of tickets received via phone call, email or directly into CodeBlue’s ticketing system in which all work performed and time spent is logged and accounted for.

Manage communication with internal and external stakeholders to ensure appropriate levels of support are provided to CodeBlue’s customers.

Assist with upkeep and maintenance of internal CodeBlue systems, applications and documentation

Key responsibilities

• Frontline Support
• Ticket Logging and Management
• Process Adherence
• Continuous Improvement
• Customer Relationship Management

Person specifications

• Appropriate level of verbal and written skills.
• Ability and willingness to learn and take on new tasks and ideas.
• Can listen to and understand others points of view, issues, concerns and respond appropriately.
• Relevant level of MS Word, Excel, Outlook skills.
• Demonstrate good initiative and judgement.
• Effectively use time and resources.​​​​​​​
• Demonstrates honesty, integrity, fairness and respect.
• Good standard of personal presentation.
• Contribute positively and proactively to the team.
• Effectively manage work-related problems, pressure and stressors.
• Provide excellent customer service.
• Willing to ask for help when needed.
• Have a Can Do, Will Do attitude.

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