Key purpose of the role
Provide frontline support and customer service to CodeBlue customer’s systems, applications and environments as defined in Service Level Agreements.
Perform initial triage and troubleshooting of tickets received via phone call, email or directly into CodeBlue’s ticketing system in which all work performed and time spent is logged and accounted for.
Manage communication with internal and external stakeholders to ensure appropriate levels of support are provided to CodeBlue’s customers.
Assist with upkeep and maintenance of internal CodeBlue systems, applications and documentation