The Early Years
After joining forces, CodeBlue’s key objectives early in the relationship consisted of:
• Formulating an extensive discovery process to better assess, support and document Hesketh Henry’s environment.
• Reducing complexity in their server and application environments to reduce support, management and cost overheads.
• Implementing means of service
delivery management and processes like change controls and incident reports for better transparency and accountability between various stakeholders.
• Develop a long-term strategic
IT roadmap to host hardware
infrastructure at a more stable
location like a datacentre.
• Deliver viable solutions for upgrading hardware infrastructure that were scalable, cost efficient and stable with simpler management and support requirements.
Over the years, CodeBlue and Hesketh Henry have undergone a number of key projects to execute the above mentioned objectives. For the purpose of transparency and trust, an execution process was developed and followed during each project. Projects are typically managed between CodeBlue engineer(s), a service delivery manager, account manager and/or project manager.
Business Issues Addressed
One of the first projects that required attention was Hesketh Henry’s backup policy, as there was no solidified plan in place should disaster occur. So, the implementation of Veeam backup software significantly improved their ability to recover full images, files and folders in a seamless manner.
Next port of call was to combine a data-centre migration with a hardware refresh. Hesketh Henry’s server hardware was removed from the head office, and migrated to an external datacentre, which significantly improved both the optimal uptime and high availability of their environment. The latest HPE SimpliVity solution ensured best practice utilisation of their server and storage resources, while also further improving the business continuity requirements via fast and seamless snapshot backups and recoveries. Core datacentre switches were upgraded to Aruba technology, which ensured better performance and full, unmitigated management of their server network, in addition to improved redundancy and the ability to scale. Finally, changing Heskth Henry’s server and storage hardware from the full height to the half-height HA rack space in the datacentre gave CodeBlue the ability to audit and remove any excess hardware and cabling. This reduced cost overheads for occupying rack space, as well as energy consumption. It also removed the risk of inadvertently disconnecting and cabling.