CodeBlue has worked with existing IT staff to transition services smoothly and with the minimum disruption to Colliers International personnel. CodeBlue have made key components of their internal systems available to Colliers International’s IT staff, including Incident Management and Monitoring toolsets. CodeBlue’s Continuous Improvement Plan will not only enable Colliers International to improve business productivity but also to develop internal IT staff.
As with all changes to IT support, there was a degree of apprehension leading up to the transition from the existing support structure to CodeBlue. However, with careful planning the transition was barely noticed by Colliers International personnel.
“I had expected some unforeseen issues during the transition,” Colliers International New Zealand’s Chief Operating Offi cer Bruce Gallie said.
“It felt as though we were opening a Pandora’s Box of potential problems. But in fact, the majority of our staff was not even aware of the transition to CodeBlue’s IT support model.”
With the transition complete, Colliers International management now find their engagement with CodeBlue is no longer focused on the day-to-day problems, but on evolving their strategic IT roadmap.
CodeBlue is currently analysing various areas of the Colliers International network, with a view to increasing efficiencies. CodeBlue’s strategic IT input into the future needs of Colliers International’s business will ensure greater ROI for future capital expenditure. Colliers International’s monthly costs have also been reduced through CodeBlue’s Corporate Partnership fixed price options.